Terms of Use

Terms of Use
1.1. Acceptance of Terms 
Xpatit’s online store provides the following services to Customers, subject to the following Terms of Use. Customers must read the terms of use before registering on Xpatit’s online store. A Customer shall be deemed to have accepted the Terms of Use without reservation, as applicable, every time he/she uses the services provided by Xpatit’s online store. Xpatit’s online store reserves the right to amend the Terms of Use unilaterally, without prior notice to the Customer, besides posting the amended Terms on the store’s respective website. Those who register electronically on our website and only if they have reached the age of 16 become customers of the e-shop. Thus, if the visitor accepts the terms of use of our website upon his/her registration, he/she also solemnly declares that at the time of his/her registration he/she has already reached the age of 16.

1.2. Description of services
This is an independent online store, featuring separate pricing policy, and separate terms of payment, sale and product delivery. A Customer may place an order online, provided he/she has registered ONCE at the store’s homepage, by clicking on New Customer. Customers shall register ONCE. Using the unique combination of his/her username and a password, a Customer can do the following:
• View the contents of his/her cart. Xpatit’s online store features a shopping cart. A Customer may purchase products, and use his/her username and password to view or change (delete items, change quantities) cart contents at any time.
• View orders placed on Xpatit’s online store.
• View previous orders of products belonging to our online store.
• Finalize an order and pay using the payment options provided by the online store.
• Change his/her Account Details as listed in detail in paragraph 1.3.a.

1.3. Personal Customer Data
1.3.a. Details entered when a new Customer registers. 
When a new Customer registers on Xpatit’s online store, as required for placing an order online, the following registration details are necessary: 
Full Name, Address, Zip Code, City-District, Country, Phone, Fax, Email Address and for business customers Company Name, VAT ID, Public Fiscal Service and Profession.
The above details are necessary for your order to be processed by our online store, and are always available solely for handling a Customer’s order. 
1.3.b. Use of customer details. The online store may only collect the personal information of Customers who:
a. have either placed an order at the online store; or
b. have registered through the online store website. Collecting personal information in necessary for supporting transactions made through the website, including shipment delivery and special features, such as order history, address list, etc. Xpatit shall not share any Customer’s email address or other personal information for marketing purposes without the User’s consent. We may take full advantage of a User’s personal information to create personal content, services and advertisements related to our website.
1.3.c. XPATIT S.A. would like to inform you that when you visit our website www.xpatit.gr or shop through our online store, you have to provide certain personal information, which will be automatically processed and integrated into automated records, previously notified to the relevant Authority and officially controlled by XPATIT. The management and protection of your personal data is subject to the terms hereof and to the relevant provisions of Greek Law (Law 2472/1997 on the protection of individuals with regard to the processing of personal data by competent authorities for the purposes of prevention and for the free movement of such data, as supplemented by the decisions of the Chairman of the Commission for the Protection of Personal Data, the Presidential Decrees 207/1998 and 79/2000 and article 8 of Law 2819/2000) and European Law (Directives 95/46/EC and 97/66/EC), which has now been enriched and refined in the light of the new provisions of the General Data Protection Regulation (GDPR) and Directive (EU) 2016/680). This section is a Data Protection agreement covering the requirements on the collection and management of your personal information when using the XPATIT services and when visiting our website www.xpatit.gr. These terms are set out considering both the rapid development and growth of technology, especially the Internet, and the relevant applicable – yet not fully developed – regulatory framework. In any case, XPATIT reserves the right to amend these terms on data protection, upon notification through our website www.xpatit.gr, always in line with current or future applicable laws. Given the nature and volume of the Internet, under any circumstances, including in case of negligence, it is hereby agreed that XPATIT shall bear no responsibility for any type of damage you may suffer from using the pages, services, options and contents of www.xpatit.gr on your own initiative and being aware of these terms. If you do not agree with these terms on data protection, as provided herein, do not use the services provided by XPATIT.
The collection and automated processing of personal information helps us record your contractual relationship with XPATIT, monitor, improve and adapt to specific preferences and choices in terms of products and services, and send you administrative, technology, organizational and/or commercial information on XPATIT products and services, either by electronic or traditional means.
If it comes to our understanding that a child's personal data (under 16 years of age) was accidentally collected, we will delete these data immediately without any delay.
Any time following your XPATIT registration, you may access those records, and correct, delete and raise objections to the processing of your personal information. Besides, your consent may be revoked at any time. For this reason, you may send your request in writing to XPATIT (26th km Marathonos Ave., 19009 Rafina Attica) or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..
XPATIT has developed legitimate measures to protect its systems and files. Furthermore, XPATIT assures the confidentiality of your personal information, but XPATIT may disclose any personal or other information we possess or have access to through our systems to the relevant public authorities, where required by any applicable provision of the law.
You guarantee and take responsibility for the accuracy, validity and authenticity of the personal information you provide when registering on XPATIT’s website www.xpatit.gr.
XPATIT users and anyone registering through www.xpatit.gr may choose whether they wish to subscribe to the company’s newsletter and receive news on the launching of new products and any other deals, payment arrangements etc., through promotion-information mail at their postal or email address. XPATIT shall not misuse the above service. Moreover, users may stop receiving promotion mail or unsubscribe from the newsletter mailing list at any time.

1.4. Cookies
Cookies are small text files that contain alphanumeric characters. They are sent from the websites to the visitor's computer and stored locally on his computer without harming the hardware, software or other computer files. They are used on websites to provide service based on the personalization and preferences of the individual visitor of a website, to facilitate each visitor so that the services provided on the website function properly and without malfunctions, to assist the storage of multiple choices of the user and the recognition of frequent users and generally to facilitate the access of users to the website. Modern websites usually use session cookies.
There are several types of cookies that can be summarized as follows:
• Necessary Cookies. One of the most basic types of cookies which are used to store products in the shopping cart, add products to Wish Lists, manage online payments, and therefore relate to the functionality of a Website. Without their existence, the proper functioning of the e-shop is directly affected as some basic e-commerce functions are under-performing.
• Functionality cookies. These cookies memorize the (related to the website) preferences of the user. Thus, we are able to show you products that the user has recently viewed or even products related to those that the user has previously visited and is interested in.
• Performance cookies. These cookies collect information about how our website is used by the public. They let us know which pages are mostly visited, they record any operation problems during navigation, etc. Performance cookies do not collect information which identifies the visitor (they are anonymous) as they relate to our statistical information on all visitors. They are used only for the purposes of developing and improving the operation of the website www.xpatit.gr
• Advertising Cookies. These cookies are used to allow the user to see advertisements related to his/her interests in order to achieve targeted viewing and to reduce unwanted and meaningless advertising material. Additionally, they help the drawing of statistics to measure the effectiveness of the advertisement.
• Cookies Analytics. These cookies are relevant to the Functionality cookies and help in the evaluation of the effectiveness of the various features of the website so that the navigation experience of the user is improved.
In XPATIT we use session cookies while you browse our website which are necessary for the correct and proper operation of the website www.xpatit.gr.
All visitors, given that they make the necessary settings of the web browser which they use for their Internet navigation, have the opportunity to be informed each time about receiving a cookie and to decide whether or not they want to receive it after assessing any benefits and/or the related “consequences” of its receipt.
Third-party suppliers, such as Google or Facebook, etc. may display our company's advertisements on both their websites and other contract websites.
In addition, Google may use Cookies from which it derives information from previous visits of the user to webpages in order to display and optimize advertisements based on the user's interests. Xpatit may use the information from a previous user's visit for remarketing.
If the user, for any reason, wants to be excluded from such use of cookies, he may request it at any time at the relevant Google link here.
Xpatit maintains the ability to use Google Analytics features for visitors online conduct on its website for the purpose of remarketing, display reports of Google display network, etc., and display of specific advertisements for products and services related to the visitor's preferences.
If a visitor wishes to be excluded from the advertising procedure of processing of his/her Internet preferences (Google Ads, Google Analytics), he can set his/her options at the relevant Google link Ad Settings.
In detail at the link available opt-out options the visitor may choose from which Google Analytics process exactly he wants to be excluded.
The Xpatit website operates and complies with the Google AdWords Interest-Based Advertising Policy, but also with the limitations for sensitive categories. It uses cookies for remarketing and interactive marketing based on information derived from the visitors' browsing. The reason Xpatit operates on the basis of the above is to offer better online services to its clientele. Cookies like the one of Google Analytics are used by Xpatit and Google to display relevant ads to visitors as a result of their browsing on the Xpatit website.
Xpatit reserves the right to modify or revise this Cookie policy at any time. Any changes to the Cookies policy apply as soon as the revised Cookies policy is published on our website.

1.5. Customer Obligations
Xpatit Customers must:
1.5.a. Not use the online store network to commit actions which might lead to criminal prosecution or any civil or administrative proceedings against Xpatit, for actions included in the Penal Code, Special Penal Laws, Telecommunications Laws, Information Privacy Laws, and relevant provisions or directives issued by the EU or the Hellenic Telecommunications Committee, the Hellenic Data Protection Authority and any other Public or Administrative Authority and Agency;
1.5.b. Not violate any third party Intellectual Rights of any kind;
1.5.c. STRICTLY COMPLY WITH ANY APPLICABLE REGULATIONS AND TERMS OF USE OF THE XPATIT ONLINE STORE, AND ANY APPLICABLE REGULATIONS ON THE PRIVACY PROTECTION OF THE ONLINE STORE SUBSCRIBERS AND/OR WEBSITE VISITORS;
1.5.d. Provide full and accurate registration details, which are entered during the registration process and may be updated at any time;
1.5.e. Update his/her Registration Details to match his/her current accurate personal information. In case we find any inaccurate registration details, we have the right to close the Customer’s account without prior notice;
1.5.f. Keep his/her Xpatit username and password confidential and not share them with any third parties. A Customer must also IMMEDIATELY notify Xpatit at This email address is being protected from spambots. You need JavaScript enabled to view it. of any unauthorized use of his/her username and password;
1.5.g. Confirm that he/she has logged out at the end of each session;
1.5.h. Provide accurate Payment and Delivery Information on the orders he/she places at the Xpatit online store. If the customer requests the change of invoicing details (which he initially requested when placing his order online) after the legal document has been issued by our company, then the customer will be charged with the costs of re-publishing new corrective documents and the cost ranges from a minimum of €5.00 up to €10.00 depending on the size of the order and the number of products;
1.5.i. In terms of using wireless network products and radio equipment, end users must configure and use the products in accordance with the provisions of the applicable Greek laws, specifically Presidential Decree 98/2017. Xpatit shall bear no responsibility for breach of the laws by any end user of such equipment.

1.6. Amendments to the Services 
The Company reserves the right to amend or discontinue the services, either temporarily or permanently, with or without prior notice. Every time a Customer uses the services provided by this online store, he/she shall be deemed to have accepted the terms of use herein without reservation, and shall acknowledge without reservation that the Xpatit online store bears no responsibility against the Customer for any amendment, delay or discontinuation of the provided services.

1.7. Important Information
1.7.a. The images of products shown in this website might be different from the actual ones. In addition, XPATIT S.A. reserves the right to change or amend the applicable terms and conditions on the use of this website at any given time. Such changes shall be immediately effective as of their publishing. Xpatit may, at any time, change any of the contents of this website, including product images, product availability, product description and specifications, and prices.
1.7.b. Prices do not include technical support-installation costs; therefore, if a buyer needs any technical support services, he/she should also buy the service pack that comes with each product.
1.7.c. The listed product prices on our website apply to the existing stock of the company at the time the online order is placed.

1.8 Return Policy - Warranty
• Products that have been purchased by our company and are not faulty, cannot be returned.
• Note that in case of a faulty product, the warranty is directly covered by XPATIT and applies within our company. This means that the shipment of any faulty product to and from our company shall be solely at the customer’s expense.
• Defective products must be accompanied by the RMA form which you can submit online on our website as well as the relevant document (consignment note), if purchased with an invoice. Otherwise, the return will not be accepted. In addition, they should be returned, if possible, in their original packaging and with all the necessary peripherals, power supply, cables, and everything else required for the proper technical control of the product. If the collection process of the aforementioned takes more than 10 days without completion due to the customer’s fault, the package will be returned to the customer at their own freight charge without being checked.
• The online RMA form must be filled in with all the necessary information and the technical problem – type of device failure- must be stated on it clearly and with a detailed description. Our company’s RMA department will check the devices only for the declared (on the RMA form) technical problem.
• The duration of the technical inspection of the products by our technical department typically lasts from 24 to 72 hours depending on the workload of the technical department and also on the type of damage to be checked, reported by the customer, since depending on the type of malfunction, the above indicative period of time may not be sufficient to diagnose the problem.
• Damaged products (cracked etc.) may not be returned even if they are faulty, because, due to physical damages - misuse by the customer, their warranty becomes void. The customer is solely responsible for any physical damage caused to the product during shipment to our company due to incomplete or inadequate packaging.
• In the event that a product has been returned as defective but found to be working properly after the technical control it will be subjected to, the customer is required to pay the value of the technical control which is 15€ including VAT per device and case. The warranty concerns the Hardware of a device and not the Software, as specified by the respective manufacturer.
• In the event that upon completion of the RMA process the customer refuses to cooperate with our Service Department or has been refusing to receive the product (s) sent for technical inspection for more than 15 days from the date of completion, then our company shall issue a credit invoice for the product whose price will consequently be reduced (compared to the original purchase price) at an amount commensurate with the damages and the “age” of the product as well as its general condition. A service invoice shall then be issued for the technical inspection. Finally, if after the above, there is a financial difference, i.e. the amount remaining to be returned to the customer, if the customer does not declare a bank account for the credit of this amount, the balance will remain on his card until he claims it.
• All goods available for sale in Xpatit’s online store are covered by warranty for a time period determined by the manufacturer, and the terms of that warranty are also determined by the manufacturer. The warranty is effective as of the date our company issues all lawful invoices to the customers; invoices shall always include the serial numbers of products.
• Buyers may be informed of warranty periods either from the warranty table at the page of each particular product, or by calling our company and providing the product brand and model.

1.9. Shipping costs

SHIPPING COSTS FOR CUSTOMER ORDERS WITH ELTA COURIER
PAYMENT METHODS	MINIMUM WEIGHT (WEIGHT-2KG)*	CHARGE SUPPLEMENT
BANK TRANSFER TO BANK ACCOUNT	2.9 €	1.1 €
PAYMENT BY CREDIT CARD	2.9 €	1.1 €
ADDITIONAL COST IN CASH	1.9 €

SHIPPING COSTS FOR CUSTOMER ORDERS WITH GENIKI TAXYDROMIKI
PAYMENT METHODS	MINIMUM WEIGHT (WEIGHT-2KG)*	CHARGE SUPPLEMENT
BANK TRANSFER TO BANK ACCOUNT	3.1 €	1.2 €
PAYMENT BY CREDIT CARD	3.1 €	1.2 €
ADDITIONAL COST IN CASH	1.9 €

SHIPPING COSTS FOR CUSTOMER ORDERS WITH ACS
FOR ALL AREAS EXCEPT REMOTE
PAYMENT METHODS	MINIMUM WEIGHT (WEIGHT-2KG)*	CHARGE SUPPLEMENT
BANK TRANSFER TO BANK ACCOUNT	2.7 €	1.2 €
PAYMENT BY CREDIT CARD	2.7 €	1.2 €
ADDITIONAL COST IN CASH	1.9 €
FOR REMOTE AREAS
PAYMENT METHODS	MINIMUM WEIGHT (WEIGHT-2KG)*	CHARGE SUPPLEMENT
BANK TRANSFER TO BANK ACCOUNT	5.5 €	1.9 €
PAYMENT BY CREDIT CARD	5.5 €	1.9 €
ADDITIONAL COST IN CASH	1.9 €

*To calculate the weight of a shipment, the volume of selected products is also taken into account
1.9.a. Our courier partners include GENIKI TAXYDROMIKI, ELTA COURIER and ACS.
1.9.b. Upon agreement, the goods may be shipped by the customer’s preferred carrier.
1.9.c. We also support a same day delivery service with our company's cars (within Attica) for which full terms and conditions can be found here.
1.9.d. For purchases over €600, shipping is free for shipments within Attica. This offer may not be combined with other offers or with any applicable reseller partnership policies adopted by XPATIT S.A.. 

1.10. Order processing
1.10.a. All orders are shipped from Monday to Friday by 15:30 except on national holidays. Any order placed after the above mentioned shipping hours shall be executed on the following working day, given the product availability.  
1.10.b. Any order with bank transfer as selected payment option must be executed from Monday to Friday by 15:15 at the most. Furthermore, after the transfer has been successfully made, the customer must notify us of that transfer either by phone, email or fax. When depositing the amount, customers must write the number (or numbers, in case of multiple orders) of the order placed online. 
1.10.c. Given that XPATIT S.A. Company does not hold products for unpaid online orders where bank transfer has been selected as the payment option, the company reserves the right to unilaterally cancel the order if the company receives no notice from the customer on payment execution within 24 hours after the order has been placed.  
1.10.d. Any order paid by credit card shall be executed and shipped after the cardholder’s details have been identified as being the same as those of the person (natural or legal) that has placed the order. This verification is made by Eurobank’s fraudulent transaction department, to ensure the safety and privacy of the customer’s personal information. This verification may take up to 48 hours. If you have a 3D Secure code and your transaction is identified as Fully Authenticated, the above procedure is skipped.  
1.10.e. Interbank transaction costs (transfer to any of our accounts from a third bank) shall be fully borne by the customer. The order shall be executed on the day the amount appears in one of our bank accounts. In case a customer charges our company with transaction fees, he/she shall automatically accept that those fees will be carried over to him/her plus 24% VAT, through a lawful invoice.
1.10.f. Attention! In line with the applicable Greek law (Law 4172 /2013 article 23) any orders executed by invoices worth €500 or more, must be paid either by bank transfer in any of our bank accounts or by credit/debit card.
1.10.g. VAT rates for goods and services are determined by the provisions of article 21 and annex III of the Greek VAT Code (Law 2859/2000), as cited below. In summary, to help our members us better understand, we point out the following:
1. For the islands of Lesvos, Chios, Kos, Leros and Samos, the VAT rate falls by 30%, which means that the standard 24% VAT rate falls to 17% for goods which:
i. are located on those islands and are delivered by a subject located on those islands;
ii. are shipped for sale to those islands by a person liable to VAT, located at any part of Greece, to a buyer liable to VAT or a legal person non-liable to VAT, located on those islands;
iii. are sent or shipped to a person liable to VAT or a legal person non-liable to VAT, located on those islands, as part of an intra-Community acquisition of goods;
iv. are imported to those islands, at the moment VAT becomes chargeable.
Therefore, private individuals (persons non-liable to VAT) persons non-liable to VAT.
2. In case we invoice remotely provided services, we inform consumers that the standard 24% VAT rate applies regardless of the area, in accordance with the provisions of the VAT Code (Law 2859/2000) since the services are provided remotely by our company. This category includes shipping costs, which are probably invoiced on sales notes.

1.11. Product Shipment
Each order is executed upon phone confirmation (where this is considered appropriate for the purpose of protecting the client's interests or in the event of an error in the placement of the order) and given the product availability at the moment specified in paragraph 1.10.a. From the moment a courier partner receives a package, Xpatit bears no responsibility for any delays that may occur until the package is delivered to the final recipient (strikes, force majeure, etc.). The shipment number written on the relevant consignment note is notified to the customer (by SMS or email) a few hours after the package has been received by a courier employee, demonstrating our timely execution of the order. For the above reasons, Xpatit is only responsible for the timely shipment of packages, not for the final time of delivery by the courier company.
Finally, when the goods have left our premises, the customer is solely responsible for their transportation. This means that the customer must never accept a package bearing visible damage due to transportation by the courier company.

1.12. Right of Withdrawal
(1) If the customer is a natural person (consumer) making a purchase for personal use rather than for business, the customer has the right to withdraw from that transaction within 14 calendar days, by returning the product in its original packaging at his/her own expenses, in accordance with article 4, par. 10 of Law 2251/1994.
Guidelines on how to exercise the right of withdrawal
Right of withdrawal as per article 4, par. 10 of Law 2251/1994
You may withdraw without reason from a distance sales transaction within 14 calendar days, by returning the product in its original packaging. This right is effective as of the day these guidelines are received in writing, and certainly not before the products have been delivered (as per article 4, par. 9 of Law 2251/1994). Sending a statement of withdrawal or returning the products within 14 calendar days shall be deemed sufficient for exercising the right of withdrawal in a timely manner. The statement shall be sent in writing either by registered mail to the following address: XPATIT S.A., 26th km Marathonos Ave. 19009 Rafina, Greece, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. 
Products shall be returned at the customer’s expenses or by the customer in person at the following address: 26th km Marathonos Ave., Rafina, Attica.
For your best service, you may contact our company on +30 22940 99154 - 211 8000313
(2) The right of withdrawal as per article 4, par. 10 of Law 2251/1994 shall not apply: 
- in case the price of a product has been paid at our physical store (XPATIT S.A.) and the product has been received from the physical store, since the sales transaction is not considered as distance-made in this case;
- in case the delivered products have been custom-made according to the customer’s specifications or personal requirements, or if they cannot be returned by shipment due to their particular nature.
(3) In case the right of withdrawal has been exercised in a timely manner and provided the product has been returned to XPATIT S.A., the customer shall receive a credit note equal to the price of his/her purchase, which shall be paid by XPATIT S.A. in the same way as the customer paid the price without undue delay. In case the customer has paid in cash, XPATIT S.A. shall pay the amount due by bank transfer. It is expressly agreed, and the customer irrevocably authorizes and consents hereto, that XPATIT S.A. may deduct from the refund any return fees payable by the customer, any compensation in case of damage or compensation of the product value in case of a worn or damaged product caused by the customer’s actions, and any restorage costs (i.e. 10% of the final value of the product on the day of initial pricing, with minimum restorage fee €5.00 – the value will be demonstrated by the relevant invoice) which shall be deducted from all refunds. In any case, XPATIT S.A. may claim any loss of money in any lawful way (for example, either return fees or due to worn or damaged products).
(4) A customer may exercise the right of withdrawal within the lawful time limits and return the product at XPATIT’S physical store as well.
Attention!
Any provisions on contracts concluded away from business premises shall not apply to contracts where consumers pay less than €30 (article 3a, par. 4, Law 2251/1994).

STATEMENT OF WITHDRAWAL